Payment Protection
Refund & Cancellation Policy
Last updated: November 2026
Policy Overview
At VartaLang (operated by Dhawal Shukla), we strive to deliver transparent, fair educational services. Because our offerings span self-paced digital courses, scheduled live 1:1 sessions, workshops (both online and in-person), and occasional physical study materials, clear rules apply to each category as set forth below.
Any instructor-specific cancellation window is shown on that listing page and never makes refunds worse than the rules set forth in this policy.
1. Self-Paced Online Courses
Full refund if requested within 7 days of purchase and less than 20% of the course content has been accessed.
- Course progress is measured automatically by our LMS (completed lessons, viewed video runtime, and resource access).
- If more than 7 days have elapsed from the date of purchase, or if 20% or more of the course content has been accessed, no refund will be issued.
2. Live 1:1 Language Sessions
- Student Cancellation (At least 24 hours prior): Free reschedule or a full refund if cancelled at least 24 hours before the scheduled session start time.
- Student Cancellation (Within 24 hours) or No-Show: Cancellation within 24 hours of the scheduled start, or a no-show by the student, is strictly non-refundable, as the instructor has reserved their time exclusively for you.
- Instructor Cancellation or No-Show: If the instructor cancels or does not attend the session, the student receives a full refund or a free reschedule of their choice.
3. Language Workshops (Online & Offline)
Workshops (Online / Virtual):
Full refund if cancelled at least 48 hours before the workshop start time. If VartaLang or the instructor cancels the workshop, the student receives a full refund.
Workshops (Offline, In-Person):
Full refund if cancelled at least 72 hours before the workshop start time. If VartaLang or the instructor cancels or reschedules the workshop to a date the student cannot attend, the student receives a full refund.
4. Physical Study Material
For offline workshops or study bundles that include physical workbooks, flashcards, or printed material:
- Full refund or free replacement for damaged, defective, or wrong items if reported within 7 days of delivery with clear photographic evidence.
- Requests submitted after 7 days from delivery cannot be accommodated.
5. Refund Processing Timeline
Refund timeline: 5-7 business days
Once your refund request is verified and approved by our support team, the refund is initiated immediately through Razorpay and will credit back to your original payment method (bank account, UPI, credit/debit card) within 5 to 7 business days.
6. How to Request a Refund or Reschedule
To request a cancellation, reschedule, or refund, follow these simple steps:
- Send an email to support@cosmoindiaprakashan.in.
- Use the subject line: Refund Request - [Your Order ID].
- Send the email from your registered VartaLang LMS email address.
- Include your Order ID or Razorpay Payment ID, item name (course, session, or workshop), and the reason for the request.
- If claiming for physical material damage, attach high-resolution photos of the package and item defect.
Our support team reviews all requests during support hours (Monday to Saturday, 10:00 AM to 6:00 PM IST) and responds within 24 to 48 hours.